Candle Care.

Soy candles can really set the mood by creating a beautiful and pleasant aroma in your space and home. Treat your candles with the love they deserve by following a few simple candle care tips & safety precautions that will ensure that you get the very best each time you use them.

How do I properly care for my candle?

ON FIRST BURN When lighting your candle for the first time, burn for at least 2 hours to allow the top of the wax to melt completely. This will prevent tunnelling in the future!

TRIM YOUR WICK Always trim your wick to 3mm-5mm before each use (use your nails, wick trimmer or nail clipper), this prevents carbon build-up to ensure there is a clean burn.

TIME FOR A NEW ONE Do not burn your candle for more than 4 hours at a time and never burn a candle all the way through - discontinue use when there is 1.5cm of wax remaining. Wash jar and re-use or recycle.

What do I do if my wood wick keeps flaming out?

If your wood wick isn’t staying lit, it could mean that your wick is either too long or short.

You may need to trim your wick for a proper burn. The easiest way to do this is by pinching off the top burnt bits with your fingers or using a small tool like a nail clipper or wick trimmer. You should regularly trim the wicks of your candles to ensure a crisp burn. We recommend a length of 3mm – 5mm.

Why is my flame flickering or dwindling?

If your wood wick is flicking, dwindling in size or burning out, there’s a chance there may be a 'glitch' in the timber of the wick (these aren’t always visible as no two wood wicks are the same).

Some wood wicks can take a few goes to get started. A few relights may be required but once lit, it should burn well! We’ve had some experiences where it took 4-5 tries.

Why is my candle bumpy and rough at the top after burning?

Don’t worry, we looked this up too when we were in the testing phase! Turns out, this is the best way to know your candle is made from 100% soy. Bumpy surfaces are super common with soy wax — it happens when the candle cools at an inconsistent rate. Sometimes your candle can dry with an uneven surface and sometimes it will dry smooth as ever. The good news? This is all-natural and does not affect the performance of your candle.